Andrea | Nisolo

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Activity overview

Latest activity by Andrea | Nisolo
  • Andrea | Nisolo created an article,

    How do I submit an exchange?

    We offer one free exchange for any unworn and unaltered items exchanged within 30 days of the original purchase date.*    1. Head over to our Returns & Exchanges page here. 2. Fill out the Order Nu...

  • Andrea | Nisolo created an article,

    How do I submit a return?

    All unworn and unaltered items may be returned within 30 days of the original purchase date.* There will be a $5.95 restocking fee for refunds to the original form of payment. Alternatively, you ca...

  • Andrea | Nisolo created an article,

    Give $50, Get $50

    You can sign up here to give your friends $50 off their purchase of $175 or more, as long as they're a new customer. If they place an order, you will be sent a $50 discount code to use toward your ...

  • Andrea | Nisolo created an article,

    Are there any exclusions with the Conscious Chatter discount code?

    Conscious Chatter offer only valid for new customers. Code excludes sale items, masks, Ethical Marketplace products, socks, and cleaning supplies. Cannot be combined with other offers.

  • Andrea | Nisolo created an article,

    Can I use a discount code on my TryNow order?

    Discount codes are not valid on orders placed with TryNow. 

  • Andrea | Nisolo created an article,

    What if I decided to keep the items but then want to initiate a return after the end of my trial?

    No problem! Our regular return policy is still in effect.

  • Andrea | Nisolo created an article,

    How do you know not to charge my card for the items I’m returning?

    A return must be initiated within the 7 day trial period window. From there, you have an additional four days for the return to be dropped off at a FedEx location. Once the items are returned, we i...

  • Andrea | Nisolo created an article,

    When does the trial period begin?

    We track when the package was delivered to your house, which starts the 7 day trial period. You have until the end of your 7 day trial period to postmark returns.

  • Andrea | Nisolo created an article,

    What’s an authorization?

    Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your cre...

  • Andrea | Nisolo created an article,

    Was my card charged when I placed the order?

    We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your c...