General

Essentials Collection

• Nisolo + Affirm
• What is the Essentials Collection?

Restocks + Discontinued Styles

• My size is out of stock. Can the current discount be applied when it's restocked?
• When can I expect a restock?
• Tell me about the coming soon page.
• My size is out of stock, how can I be notified when it’s back in stock?

Paying with Affirm

• How does Affirm work?
• If I return an item, how do refunds work?
• What is required to have an Affirm account?
• Does Affirm do a credit check, and how does it impact my credit score?
• Why is my bank not listed?
• How do I cancel an order that was purchased with Affirm?

See all 8 articles

Impact

• What certifications do you have to support your social and environmental claims?
• Where do your products come from?
• What is in your supplier Code of Conduct?
• How are your workers paid?
• What is a living wage, and how do you determine it?
• Are you measuring your environmental impact?

See all 13 articles

Shoe Reclamation Program

• What is the Shoe Reclamation Program?
• What is Soles4Souls (S4S)?
• Where do I send my shoes?
• When will I receive my discount code?
• Can the code be combined with another discount?
• Does the discount code expire?

See all 8 articles

Construction + Process

• Is your leather vegan?
• Where are your materials sourced?
• Are your shoes made with a Goodyear Welt?
• What different types of leather do you use?

Referral Program

• What is the Referral Program?
• Can I stack my referral codes?
• Can I refer myself?
• When does my referral code expire?

5 for 5

• What is the 5 for 5 Club? Can I still join?
• How do I become a 5 for 5 member?
• Is shipping free for 5 for 5 members?
• How do I use my code?
• Which shoes can be used for 5 for 5?
• How do returns and exchanges work for 5 for 5 members?

Contact Us

• Get in Touch
• Nashville Showroom
• How do I unsubscribe from emails?
• Why am I being charged for tax?

Collab

• Interested in a collaboration?
• Interested in a wholesale partnership?