Returns + Exchanges

Returns

• What is your return policy?
• How do I submit a return?
• Can I return a final sale item?
• Can I return one item and exchange another?
• Why am I not being fully refunded for a return?
• I sent back my item, but I have not been refunded yet.

See all 9 articles

Exchanges

• What is your exchange policy?
• How do I submit an exchange?
• How can I expedite my exchange?
• What if the item I want to exchange for is currently out of stock?
• What if I want to exchange my order for a more expensive item?
• What if I want to exchange my order for a less expensive item?

Returning Sale Items

• What does Exchange Only mean?
• What does Final Sale mean?

General

• I've got my return label, now what?
• What is this sticker in my package for? Do I put it on my package?
• How do I set up a return/exchange?
• How do I send my shoes back?
• I need to return an exchange, how does this work?
• Can I use any carrier I choose to send my shoes back?