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Returns + Exchanges

Returns

  • What is your return policy?
  • How do I submit a return?
  • Can I return a final sale item?
  • Can I return one item and exchange another?
  • Why am I not being fully refunded for a return?
  • I've received refund confirmation, but it is not showing up on my card.
See all 8 articles

Exchanges

  • What is your exchange policy?
  • How do I submit an exchange?
  • How can I expedite my exchange?
  • The shoes I want are out of stock in the exchange portal but are available online, how can I process this exchange?
  • What if the item I want to exchange for is currently out of stock?
  • What if I want to exchange my order for a more expensive item?
See all 7 articles

Returning Sale Items

  • What does Exchange Only mean?
  • What does Final Sale mean?

General

  • I've got my return label, now what?
  • What is this sticker in my package for? Do I put it on my package?
  • How do I set up a return/exchange?
  • How do I send my shoes back?
  • I need to return an exchange, how does this work?
  • Can I use any carrier I choose to send my shoes back?
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