We offer one free exchange for any unworn and unaltered items exchanged within 30 days of the original purchase date.*
1. Head over to our Returns & Exchanges page here.
2. Fill out the Order Number and Zip Code fields.
3. Select the item(s) you’d like to exchange and specify the return reason(s).
4. Print out the label provided in your return confirmation email and send back your item(s) within 30 days. You can also present the QR code in your confirmation email at drop-off if unable to access a printer.
Once the prepaid FedEx return shipping label is scanned in by the carrier, the exchange will process and the new order will ship out within 3-5 business days after that. Please note that exchanges are not guaranteed until the items are sent back. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.
Comments
1 comment
I got my nisolo slippers as a gift, not sure when it was bought but never worn outside and still in their individual bags, I would like to exchange them for a bigger size, how should I proceed? Thank you in advance!
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