You can reach our Customer Experience team here. They're available Monday- Friday, 9:00am-5:30pm CST. If your order hasn't been shipped, we'll cancel your order.
If your loan isn't finalized yet, we’ll remove it from your Affirm account. It’ll be like the loan never happened.
If your loan is already finalized, you’ll get a full refund once your order is shipped back and processed as a return. You'll get the refund in about 21 days.
In rare cases, it takes up to 90 days to issue the refund. This usually happens if all or part of order was delayed or canceled.