Can I use any carrier I choose to send my shoes back? Andrea October 31, 2018 14:54 Updated Follow You must go through our return process here and use the FedEx label that's generated. Related articles How do I send my shoes back? I've worn my shoes, but they are still too small. What do I do? I need to return an exchange, how does this work? I've got my return label, now what? What is your exchange policy? Comments 0 comments Please sign in to leave a comment.