Can I use any carrier I choose to send my shoes back? Sarah October 31, 2018 14:54 Updated Follow You must go through our return process here and use the FedEx label that's generated. Related articles I've worn my shoes, but they are still too small. What do I do? What is your exchange policy? I've got my return label, now what? How do I send my shoes back? What is your return policy? Comments 0 comments Please sign in to leave a comment.