Can I use any carrier I choose to send my shoes back? Andrea | Nisolo October 31, 2018 14:54 Updated Follow You must go through our return process here and use the FedEx label that's generated. Related articles I've worn my shoes, but they are still too small. What do I do? How do I send my shoes back? I need to return an exchange, how does this work? I've got my return label, now what? What is your exchange policy? Comments 0 comments Please sign in to leave a comment.