We typically have a 5 business day turnaround time for returns/exchanges once they arrive to our warehouse. As soon as it has been processed, you will receive an email with tracking information for your new shipment. If it has been more than 5 business days since your order arrived to our warehouse, please reach out to our Customer Experience team here. They're available Monday- Friday, 9:00am-5:30pm CST. Please note that there may be a slight delay during the holidays.