I need to return an exchange, how does this work? Sarah October 31, 2018 14:52 Updated Follow You will initiate the return as you did with the original pair, through our returns portal. Your order number will begin with 'Ex.' and end with “-1”. Related articles Can I use any carrier I choose to send my shoes back? How do I set up a return/exchange? What is your return policy? I've got my return label, now what? How much do you charge for shipping? Comments 0 comments Please sign in to leave a comment.